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Missed your flight: what to do now

Move fast and talk to the airline first: your options shrink by the minute.

22 items · 5 sections · travel, flight, airport

Start this checklist

In the next 10 minutes (5)

  • Call or message the airline if you know you will miss it, even before departureNo-shows can lose the rest of the ticket, including the return.
  • Go straight to the airline desk or gate if you are already at the airport
  • Ask for the next flight with seats, and whether there's a same-day change
  • Open the airline app: rebooking may be free there
  • Stay calm and polite: staff have some room to help

Ask these questions (5)

  • Will I pay a fee, a fare difference or both?
  • Is there space on a standby list?
  • Does my return or next flight still stand?
  • Where is my checked bag now?
  • Can you put it all in writing or an email?

Whose fault was it (4)

  • Airline's delay on the same ticket: they should rebook you for free
  • Separate tickets: the second airline does not have to help
  • Road, train or strike delays: keep proof for your insurance
  • Check travel insurance and credit card coverOften needs a receipt and a written reason.

Compare before paying (3)

  • Compare new fare with other airlines and nearby airports
  • Check a train or bus, if the trip is short
  • Stuck overnight: ask about a hotel, and check airport lounge or sleep options

Tell people who are waiting (5)

  • Update your hotel, so they do not cancel your booking
  • Update the airport pickup or car rental with the new time
  • Move any connecting train or tour
  • Tell family or work your new arrival time
  • Check visa and entry dates still work

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