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Phone lost or stolen: what to do now

Find it, lock it, protect your bank and email, then block the phone and SIM.

21 items · 5 sections · phone, security, fraud

Start this checklist

Next 10 minutes (5)

  • Call your number from another phone
  • Locate it: iPhone at icloud.com/findOpen
  • Locate it: Android at google.com/android/findOpen
  • Mark it as lost and put a contact number on the screen
  • Do not go to find it yourself if it looks stolen: tell the police

Protect your money (5)

  • Call your bank to block app and UPI access
  • Change your email password first, from a clean deviceEmail resets everything else.
  • Change the bank and payment app passwords
  • Sign out of the phone from your Apple or Google account
  • Watch for fake "we found your phone" texts: these are after your password

Block the SIM and the phone (4)

  • Call your mobile provider to block the SIM and get a new one
  • Get your IMEI from the box, bill, or your Google or Apple account
  • File a police report and keep a copy
  • India: block the phone by IMEI on Sanchar Saathi (CEIR)You need the police report number.Open

When you have given up on finding it (3)

  • Erase it remotelyAfter erasing, you may not be able to track it.
  • Keep it on your account until any insurance claim is done
  • Claim on your insurance or card cover

Then get set up again (4)

  • Restore your backup on the new phone
  • Switch your two-step sign in codes to the new phone
  • Check messages, photos and accounts for anything odd over the next weeks
  • Tell your friends to ignore money requests that come from your number

Written from sancharsaathi.gov.in