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Rent deposit not returned: steps to get it back

Work calmly from a polite message to a formal demand, with the paperwork ready.

17 items · 5 sections · money, home, rent, documents

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Gather your proof (5)

  • Tenancy agreement and any deposit receipt
  • Move-in photos and the inventory or condition report
  • Move-out photos and the date and time they were taken
  • Messages or emails with the landlord about repairs and the move-out
  • Proof you returned keys and your final rent payment

Know your rights (3)

  • Look up the deposit rules where you live: how many days the landlord has to return itMany places set a limit, often 14 to 60 days. Check your own local rules.
  • Check if your deposit had to be held in a protected scheme
  • Check what the landlord can deduct: damage beyond normal wear and unpaid rent, not normal wear and tear

Ask first (3)

  • Send a polite written message asking for the deposit and an itemized list of deductions
  • Give a date for the reply, for example 7 days
  • Keep a copy of everything you send

If there is no reply (3)

  • Send a formal demand letter by a trackable method
  • State the amount, the law that applies and a final date
  • Offer to settle any fair deduction with proof of the cost

Escalate (3)

  • Use the free dispute service of the deposit scheme if there is one
  • File a claim in small claims court: it is made for amounts like thisFees are usually small and you do not need a lawyer.
  • Contact a local tenants’ advice group for free help

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