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Water leak or burst pipe: what to do

Stop the water, stay safe from electricity, then limit the damage and call for help.

24 items · 6 sections · home, plumbing, safety

Start this checklist

Stop the water (5)

  • Turn off the main stop valveOften under the kitchen sink, near where the pipe comes in, or by the water meter.
  • Can't find it or can't turn it? Call the emergency plumber, and catch water for now
  • Turn off the water heater or boiler
  • Open all the cold taps to drain the pipes
  • Flush the toilets a few times

Stay safe (4)

  • Water near sockets or lights: turn off power at the fuse box, if you can reach it dryNever step into standing water to reach it. Call an electrician or the power company.
  • Keep away from a sagging ceiling
  • Keep children and pets out of the room
  • Sewage or dirty water: keep away and wear gloves

Limit the damage (3)

  • Put buckets and towels down
  • Move furniture, rugs and electronics up and away
  • Take photos and video before you clean up

Call the right people (5)

  • Call the plumber and ask for the price before they start
  • Renting? Tell your landlord now, and in writing
  • Flat or apartment? Warn the neighbours below and the building manager
  • Tell your insurer, and keep receipts for everything
  • Leak from the street or meter side? Call the water company

Dry out (4)

  • Open windows and use fans or a dehumidifier
  • Dry everything within 24 to 48 hours, to stop mouldLift wet rugs and take out soaked things.
  • Do not use electric appliances until they have been checked
  • Check walls and floors for damp again after a week

Before the next one (3)

  • Label the stop valve and show everyone at home
  • Insulate outside and attic pipes before winter
  • Check for leaks under sinks every 6 months

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